I am happy to report that the results of my monthly audits were excellent. The regions are showing commitment to sticking to the “Warwick way”. Client reviews and client liaisons are conducted and captured in the correct manner. If there is any variance required or requested on process, then a formal dispensation process is followed. This ensures proper record keeping. 

The “ongoing due diligence” obligation as prescribed by the Financial Intelligence Centre Act (FICA) has also been established, adopted and implemented as part of our client review process. This ensures full compliance with this very important FICA requirement. Client care was also involved in ensuring the “Ultimate beneficial owners” of our juristic person clients were screened against the sanction lists as required by FICA.

Client care also monitored Google reviews on Warwick services. I am happy to report that in the last two months Warwick received thirty reviews, all of them five stars!

Our client care email queries are handled by Charlotte Ellis Brown and me. This is done very efficiently as queries are replied to on the same day.

 Client care engages with our external compliance officer (Compli–Serve) on a monthly basis. We will work closely with Compli–Serve in 2025 to ensure compulsory staff training is conducted and that Warwick’s FICA Risk Management and Compliance Programme (RMCP) is reviewed. 

Well done team on a very good Q4 2024 and let’s continue to get even better in 2025!