Warwick Client Communication System (CCS)
A number of feature and value enhancements were rolled out in H2 2024 that have benefited advisors and clients.
Estate Summary reporting for clients via Review Statements went live in July last year and was very well received by advisors and clients. This reporting provides clients with a granular breakdown of their assets and liabilities within their local and/or international estate. As part of this feature rollout clients, via their respective Investment Advisor teams, will also have the ability to update their estate make-up and values on Xplan, our CRM solution, in order for this information to reflect in the following month’s statement run.
Quarterly consolidated client statements were sent out for the first time in July to all Warwick investment clients. This was a significant milestone for Warwick and the Spirit Group and we will continue to send these statements out to clients every quarter going forward.
Features being rolled out in H1 2025 include a client-centric Warwick Wealth mobile application that will provide clients with investment and estate reporting as well as a new way to access the Group’s informative publication content that is circulated monthly.
Compliance
There were no significant new ‘greylisting’ developments in terms of additional Know Your Client/Due Diligence that may impact clients of the Group. We have, however, seen the Financial Sector Conduct Authority (FSCA) continue to issue large fines on behalf of the Financial Intelligence Centre (FIC), in terms of FICA violations. This aims to demonstrate South Africa’s progress in meeting FATF requirements to be removed from greylisting. Given the progress made by the country thus far, there is an increasingly positive view that we may see South Africa removed from the grey list by September 2025.
Fund Administration Services
Our newest asset manager within Orion Investment Managers, Investin Asset Management, launched an Equity and Balanced Fund via BCI in August 2024.
Human Resources
The Group continues to enjoy success and growth. All appointments have been well qualified, experienced and valuable new team members. We welcome you all to the Spirit Group!
Business Intelligence
Many developments and improvements have been made across all reporting systems and solutions in the Group, with a particular focus on aligning and enriching our CRM client data with the investment reporting data pipelines now available to us.
IT Infrastructure, Security and Services
There has been ongoing improvement and monitoring in terms of our infrastructural health, with a continued focus on email and firewall security as the Group continues to grow. We are focused on the implementation of the Joint Standards Information Technology (IT) Governance and Risk Management Requirements for Financial Institutions framework in terms of our best practice IT infrastructure and security stance.
Good luck to all in 2025 and we are here to support you!